Refund Policy

This policy covers paid purchases in our games, such as scenarios, packs, and cosmetic items. Payments are handled by Stripe.

Why most purchases are non-refundable

When you buy a scenario or pack, it unlocks in your account straight away and you can start using it immediately. Because you get the content the moment you pay, these purchases are generally non-refundable once they are delivered.

When we will make it right

That said, we are two people who want players treated fairly. Email contact@lakesidegames.net within 14 days of your purchase and we will sort it out if:

• You were charged twice for the same thing.
• You paid for something that was never delivered to your account.
• You bought something by mistake and have not used it.
• Something else went wrong with the transaction.

Tell us your Lakeside ID, what you bought, and what happened. If a refund is the right fix, we will process it back to your original payment method through Stripe. Refunds usually take a few business days to appear, depending on your bank.

Patreon

Patreon support is a recurring pledge, not a game purchase, and is managed through Patreon under their terms. You can cancel a pledge anytime from your Patreon account.

Contact

For anything about a purchase or refund, email contact@lakesidegames.net. See also our Terms of Service.